Auto-renew is a feature that enables automatic data purchase and saves the customer from the hassle of purchasing the same bundle time and again. After purchasing the core bundle from *123#.
- Customer opt in $3 data plan and used up 100MB within 48hrs. Auto-renewal applies after 48hrs. Customer will be charged $3 and awarded 100MB(2 days) automatically.
- Customer opt in $4 data plan and used up 50MB within 48hrs. Auto-renewal applies after 48hrs. Customer will be charged $4 and awarded 50MB (2 day expiry) + 1 automatically.
- Customer opt in $5 data plan and used up 150MB within72hrs. Auto-renewal applies after 72hrs. Customer will be charged $5 and awarded 150MB (3 day expiry) automatically.
- Customer opt in $9 data plan and used up 300MB within 120hrs. Auto-renewal applies after 120hrs. Customer will be charged $9 and awarded 300MB (5 day expiry) automatically.
- Customer opt in $19 data plan and used up 675MB within 168hrs. Auto-renewal applies after 168hrs. Customer will be charged $19 and awarded 675MB (7 day expiry) automatically
- Customer opt in $24 data plan and used up to 1G within 30 days. Auto-renewal applies after 30 days. Customer will be charged $24 awarded 1G(30 days) automatically
- How can a customer opt out if they don’t want to renew their bundles and will they receive any trigger message?
Customer will have to Opt Out through *123# and select 6.
Trigger Message:
Your data plan will not be automatically renewed after expiry period. Thank you.
- If a customer opt in the same plan 2 times within the same day, which of these plans will auto renew?
If a customer opt in the same bundle today the last bundle that was purchased will auto-renew and data bundle will accumulate if there is any unused data left in customers account from the second purchase.
- If a customer purchase $3 and $5 data bundle today which data plan will auto renew and rollover?
Different plans has different auto-renewal periods therefore both plans will auto-renew based on its expiry period. Unused data bundle will be rolled over upon expiry.