Diaspora Top up

What is a Digicel Top Up voucher?

Digicel Top Up vouchers allow people in New Zealand and Australia to send call credit to any Digicel Prepaid phone in the Pacific

This is a great way to send Top Up back to friends and family who use Digicel in the Pacific Islands so that they can call you!  Great exchange rates and no fees involved.

Simply purchase a Digicel Top Up voucher from a participating retailer in New Zealand and Australia and follow the instructions to transfer the value onto the Digicel prepaid mobile phone of your choice in Tonga, Samoa, Nauru, Fiji, Vanuatu or PNG.

Vouchers are available in $15, $20, $30 and $50 denominations from retailers where you see the Digicel sign.

Digicel offers great rates for customers to call overseas.  Your gift will allow them to make cheaper calls to you.

Make sure your friends and family are on Digicel. Stay in touch. Show them you care.

How do I redeem the Top Up voucher?

There are three different ways that you can redeem the voucher.

1. You can use the internet, via this link. This method also allows you to send a free text message to the person that you are topping up letting them know you have sent them the gift.
2. From New Zealand you can use the phone, by dialing 0800 34 44 235 or 0800 DIGICEL (or 09 965 2715 from mobiles or payphones)
3. iPhone users can also download an iPhone application from iTunes that will allow you to redeem Top Up vouchers from your iPhone

Using the internet to redeem the voucher?

Go to here

It is very simple and straight forward.

You are asked to Select Country, the country where the Digicel mobile phone you want to Top Up is located.

You then have to enter the Digicel mobile number that you want to Top Up.  Because you have already selected the country, we know the international

code, you just have to enter the Digicel mobile number itself, which is a 7 or 8 digit number depending on the country.

Once you have selected the mobile number, you need to enter the 12 digit Recharge PIN number from the voucher.

Since you are using the web to redeem the voucher, you have the benefit of sending a FREE text message to the Digicel mobile number that you are topping up. Just type in up to 160 characters and let them know you are looking forward to hearing from them.

Using the phone to redeem the voucher?

If you cannot get to the internet. You can redeem the voucher via the phone.

From a fixed phone in New Zealand dial 0800 DIGICEL or 0800 34 44 235 or, if you are calling from a mobile phone or payphone, dial 09 965 2715. You will be prompted to provide information so that the correct Digicel prepaid mobile account is topped up.

Make sure you have the complete phone number that you wish to Top Up as well as the Top Up voucher.

When you are asked to enter the Digicel mobile number – you need to enter all the numbers that you would usually dial if calling that number including the international country code

You will have the chance to confirm the number before the transaction is completed.

When you are asked to enter the Recharge PIN number, you enter the 12 digits that are highlighted on the Top Up voucher. You will also have the number replayed to you for confirmation.

 Foreign Exchange – what currency is added to the Digicel mobile account?

Digicel is using current foreign exchange rates to convert the NZ$ or AUD$ vouchers into the local currency of the country where you are sending the credit.

Your friends or family members will receive the credit directly onto their phones in the local currency of their country. 

Digicel maintains a fair deal policy on exchange rates and will ensure that the exchange rate offered is competitive to current bank exchange rates.  The foreign exchange rates are subject to change without notice.

My Recharge Number (PIN) does not work?

The recharge PIN number is the 12 digit number printed on the Top Up voucher you have purchased from a retailer.

This number is unique and must be treated with care.

Reasons a recharge PIN number would 'not work' are limited:

• Perhaps you are entering the number incorrectly, try to redeem the voucher again and be sure that you enter the correct 12 digit number.
• The recharge PIN number can only be used once, maybe you have already redeemed that recharge number
• The PIN will not work if an incomplete mobile number is entered.

Serial Number

The serial number is printed at the top of your Digicel Top Up voucher.

This is the identification number for the unique Recharge PIN number that is also printed on the voucher.

The serial number is used to track each Top Up voucher and the status of the Recharge PIN number.

Please include this number in any email communications you have with Digicel.

What Digicel mobile number do I enter?

The Digicel Top Up vouchers allow you to transfer Top Up airtime onto any Digicel prepaid mobile in Tonga, Samoa, Nauru, Fiji, Vanuatu and PNG.

You need to know the full Digicel mobile number that you want to send the Top Up credit.

If you are redeeming the voucher via this website, simply select the Country where the Digicel phone is located.

The international code will then be automatically selected and you only need to add the local Digicel number.

If you are redeeming the voucher via the phone service, you need to enter the full Digicel number – just as if you were dialing that number from your own phone, including the international country code.

The international codes for each market are as follows:

Tonga: 00676 followed by local Digicel mobile number
Samoa: 00685 followed by local Digicel mobile number
Fiji: 00679 followed by local Digicel mobile number
Vanuatu: 00678 followed by local Digicel mobile number
PNG: 00675 followed by local Digicel mobile number
Nauru: 00674 followed by local Digicel mobile number

Please note you can use '00' or '+'

Lost Top Up voucher?

You should treat the Digicel Top Up voucher just like you treat cash. If you lose the Top Up voucher you will not be able to replace it.

Recharge PIN number is unreadable?

It is your responsibility to ensure that the Recharge PIN number is readable when you purchase the voucher. Please ensure you always check this before you leave the store.

If you cannot read the Recharge PIN number, you need to hand the voucher back to the retailer, who might be able to provide you with another voucher.

If a voucher has been taken by a customer and is returned to the retailer at a later stage the retailer is not obliged to accept it.

How do I speak with someone about my voucher?

If you have further questions about the voucher, or the Top Up service, please use the Contact Form below.

Please include your name, contact number and the Top Up Voucher Serial Number in your message.

A customer agent from Digicel will be in contact with you before the end of the next business day.

I have been told my mobile number is incorrect?

Digicel Top Up can only be sent to Digicel prepaid mobile phones that are active in Tonga, Samoa, Nauru, Fiji, Vanuatu and PNG.

Please ensure you have entered correct mobile number. You need to know the full Digicel mobile number that you want to send the Top Up credit.

If you are redeeming the voucher via this website, simply select the Country where the Digicel phone is located.

The international code will then be automatically selected and you only need to add the local 6 or 7 digit Digicel number.

If you are redeeming the voucher via the phone service, you need to enter the full Digicel number – just as if you were dialling that number from your own phone, including the international country code. The international codes for each market as follows:

Tonga: 00676 followed by local Digicel mobile number
Samoa: 00685 followed by local Digicel mobile number
Fiji: 00679 followed by local Digicel mobile number
Vanuatu: 00678 followed by local Digicel mobile number
PNG: 00675 followed by local Digicel mobile number
Nauru: 00674 followed by local Digicel mobile number

Please note you can use "00" or  "+". If this is still unsuccessful please check the Digicel mobile number with the person you wish to send Top Up to.

What is the Expiry date?

The Digicel Top Up voucher must be used before the Expiry date stated on the voucher. Typically the voucher can be used for 12 months from the date of issue.

After the Expiry date has passed the voucher is no longer valid and is non refundable.

Other queries?

For any other questions or queries please use the Contact Form at the bottom of the site. A Digicel customer service agent will be in contact with you before the end of the next business day.

Thank you for using Digicel Top Up