Digicel TV Offer

Package Details

1.    What are the TV Plans?

The 2 main plans on Digicel Play are:

• LITE: $39, for 15 Channels

• PREMIUM: $89 for 26 Channels

2.    What are the channels?

Lite Plan - $39:

Premium Plan - $89:

3.    How often do I make payments?

The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).

You can also purchase on your phone using your credit balance on the shortcode.

Note that the expiry date changes from time to time depending on the top-up date, not precisely the installation date from the previous month.

4.    What is the short code and how do I do that?

1. Dial *515#

2. Enter Box Number

3. Select Plan- Enter the Number of Preferred Plan

4. Buy Plan- Enter 1 to Confirm

5. Exit Short Menu- Enter N to Exit

3.    Are there any other fees apart from the Plans?

No, installation is free.

4.    How many days am I paying for how is monthly described in the monthly plans?

Monthly= 30 days (counting from Activation Date).

5.    If I am on an existing monthly plan- then decide to purchase another monthly plan on a shortcode in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?

Yes. You will have to be watchful of your 30 days and note down the specific END dates for each month.

6.    Can I swap between plans ($39) and ($89) in the middle or any time of the month?

Yes, you are able to. The original plan will then be voided and the new plan will activate for the next 30 days.

7.    Where can I make payments?

Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.

8.    Can I request specific channels for any of these plans?

No, these plans are standard and they cannot be swapped around.

9.    What is the timeframe and who will install the equipment?

A standard installation period of 10 working days (2 weeks) applies.

10.    If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?

Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.

If you have lost the equipment the costs are as follows:

• Set-top box Replacement with remote and charger - Purchase -$150.00 

• Digicel STB Charger- $40.00

• Digicel Remote control without batteries- $50.00

• 1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00 

If all or most items are lost or damaged, it is advised that the customer needs to sign up for a new activation.

11.    Who do I call if I have issues with the service?

The Helpdesk is available for your assistance from 8 am to 5 pm, Working Days (Monday to Friday)

• Email address: customercaresamoa@digicelgroup.com

• Phone Contacts: 7720000

• Free call: 123 (Free for Digicel users)

Terms and Conditions